Shipping policy

Last updated: May 2026

Thank you for choosing VYTA Health. We work hard to get your order to you quickly and safely. This policy explains where we ship, how long it takes, and what to expect.

Where We Ship

We currently ship to the following countries:

• United States (all 50 states, including Alaska and Hawaii)
• United Kingdom
• Canada
• Australia
• New Zealand

We do not currently ship to other destinations. If your country is not listed at checkout, we are unable to fulfill your order at this time.

Order Processing Time

• Orders placed before 2:00 PM EST (Monday-Friday) typically begin processing the same business day
• Orders placed after 2:00 PM EST or on weekends/holidays begin processing the next business day
• Most orders ship within 1-2 business days of being placed

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

During high-volume periods (holiday seasons, promotions, new product launches), processing times may extend by 1-2 additional business days. We will notify you if there are any delays affecting your specific order.

Delivery Times by Region

Estimated delivery times are calculated from the date your order ships, not the date you placed the order:

These are estimates based on standard carrier performance. Actual delivery times may vary due to factors outside our control, including weather, customs processing, carrier delays, or remote delivery addresses.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your destination, order weight, and selected shipping option.

Free shipping is available on qualifying orders and subscription deliveries as displayed on our product pages and at checkout. Promotional shipping offers are subject to specific terms and may have minimum order thresholds.

Order Tracking

Once your order ships, you will receive an email with:

• A tracking number
• A link to the carrier's tracking page
• Estimated delivery date
• Track you order here

Tracking information may take 24-48 hours to update after dispatch. If your tracking has not updated within 5 business days, please contact us at info@vyta-health.com.

Shipping Address Accuracy

It is your responsibility to provide a complete and accurate shipping address. Please double-check:

• Street name and number
• Apartment, suite, or unit number
• City, state/province, and postal code
• Country
• Phone number (required for international shipments)

Address change requests: If you need to change your shipping address, contact us at info@vyta-health.com as soon as possible. We can usually update the address if your order has not yet been processed. Once shipped, address changes are subject to carrier policies and may incur additional fees.

Incorrect addresses: Orders returned to us due to incorrect or incomplete addresses will be subject to a re-shipping fee equal to the original shipping cost. If you choose not to have the order re-shipped, the order value (excluding original shipping) will be refunded once we receive it back.

Lost, Delayed, or Damaged Packages

Marked as Delivered but Not Received

If tracking shows your package as delivered but you have not received it:

1. Check around your delivery location, with neighbors, and household members
2. Look for a delivery notification card or check secure locations (porch, garage, mailroom)
3. Contact your local carrier with the tracking number
4. If still unresolved after 5 business days, email info@vyta-health.com

We will assist with carrier claims where possible. Replacements for packages confirmed as lost are reviewed on a case-by-case basis.

Significantly Delayed Packages

If your package has not arrived within the estimated delivery window plus 5 additional business days, contact us and we will help investigate with the carrier.

Damaged on Arrival

If your package or product arrives damaged, please:

1. Take photos of the package and the damaged contents
2. Email info@vyta-health.com within 7 days of delivery
3. Include your order number and the photos

We will arrange a replacement or refund at no cost to you.

Refused, Returned-to-Sender, or Unclaimed Packages

Packages that are refused at delivery, returned due to an invalid or insufficient address, or unclaimed at a postal office and returned to us are subject to:

• A restocking fee equal to the original shipping cost
• The remaining order value will be refunded once the package arrives back at our fulfillment center

P.O. Boxes and Military Addresses

We can ship to most P.O. Boxes within the United States via standard postal services. Some carriers do not deliver to P.O. Boxes - if you have any issues at checkout, please contact us.

We do not currently ship to APO/FPO/DPO military addresses.

Subscription Shipments

Subscribers receive their selected plan automatically at the chosen frequency. The same shipping policy, processing times, and delivery times apply to subscription orders as one-time orders.

You can manage your subscription delivery dates through your account or by emailing info@vyta-health.com at least 2 business days before your next scheduled shipment.

Holiday and High-Volume Periods

During major holidays (Black Friday, Cyber Monday, Christmas, etc.) and promotional periods, processing and delivery times may be extended by 1-3 business days due to carrier congestion. We will communicate any anticipated delays via email and on our Site.

International customs, duties and taxes

VYTA ships to the United States, the United Kingdom, Canada, Australia and New Zealand. Your order is sent to you from our fulfilment partner’s warehouse outside your country and outside the European Union, and travels directly to your delivery address.

All orders are shipped DAP — Delivered At Place (Incoterms 2020), the term formerly known as DDU. In plain language: what you pay us covers your products and the shipping. It does not cover the import charges your own country may apply.

What you may be asked to pay on delivery

• import or customs duty
• import VAT, GST or an equivalent import tax
• a customs clearance, brokerage, disbursement or handling fee charged by the carrier

These are set and collected by your customs authority or by the carrier, not by us, and we receive no part of them. The carrier will normally ask you to pay before your parcel is released, and may hold the parcel until you do. On a smaller order, the carrier’s handling fee can be a significant part of the total.

You are the importer. Your order is declared for import in your name as the consignee, for your own personal use. VYTA is not the importer and is not the declarant. Please make sure the name and delivery address on your order are complete and correct — incomplete details are the most common cause of customs delays.

Tax charged at checkout. Some countries require the seller to charge local sales tax, VAT or GST at the point of sale on lower-value orders. Where that applies to your order, the amount is included in — or shown separately within — the total you approve before you pay. That is a tax on the sale. It is not a prepayment of import duty or import VAT, and it does not change the basis set out above.

We cannot quote the amount in advance. Duty rates, tax rates and value thresholds are set by your government, depend on what you ordered and on the total value of the parcel, and change without notice. Your national customs authority is the only reliable source. Charges differ considerably between destinations.

Honest declarations. Every shipment must travel with a commercial invoice showing the true description and value of the goods. We do not mark orders as gifts, understate their value, or split parcels to reduce duty, and we cannot do so on request.

If you decide not to pay the charges. Tell us before the carrier’s deadline runs out. A parcel that is refused or left uncollected is returned to the sender or destroyed, which takes weeks and usually costs more than it saves. If it happens, contact us and we will deal with your order under our Refund Policy.

Refunds and import charges. If we refund you, we refund what you paid us. Import duty and import taxes were paid by you to the carrier or to your customs authority, not to us, so we cannot refund those to you directly. Depending on your country, some or all of them may be recoverable from your customs authority when goods are returned, refused or destroyed; ask us and we will send you the shipping and invoice documents you need to support a claim. If your order arrives faulty, damaged or is not what you ordered, we will also reimburse any import charges you paid on it, against proof of payment.

Supplements and local import rules. You remain responsible for checking that dietary supplements may lawfully be imported into your country. In rare cases customs authorities may request additional information or documentation before releasing a shipment. We recommend checking your local import regulations regarding dietary supplements before placing an order.

Not sure what to expect in your country? Email info@vyta-health.com before you order. We would rather answer the question than have a courier surprise you.

Contact

For all shipping-related questions or issues:

VYTA Health Customer Service Email: info@vyta-health.com Response time: 1-2 business days, Monday-Friday