Privacy policy

Last updated: May 2026

VYTA Health ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using vyta-health.com (the "Site") or purchasing from us, you agree to this Privacy Policy.

Information We Collect

We collect the following categories of information:

Information You Provide Directly

  • Order information: Name, billing and shipping address, email address, phone number, payment details
  • Account information: Email, password, order history, subscription preferences
  • Communication: Messages and inquiries you send via email, contact forms, or customer support
  • Marketing preferences: Email and SMS subscription status

Information Collected Automatically

  • Device and browsing data: IP address, browser type, operating system, device identifiers, referring website, pages visited, time spent on pages, timestamps
  • Cookies and similar technologies: See "Cookies and Tracking" below
  • Guarantee & refund documentation: information you submit to claim the 90-Day Results Guarantee, including your completed Lymphatic Reset Workbook daily tracker (a log of when you used the product).

Information from Third Parties

  • Payment processors: Limited transaction information from Shopify Payments, PayPal, or other processors. We do not store full credit card numbers on our servers.
  • Shipping carriers: Delivery status updates
  • Marketing platforms: Engagement data from email and ad campaigns
  • Analytics providers: Aggregated and anonymized site behavior data

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and customer service
  • Manage your account and subscription
  • Communicate about your order status, shipping updates, and account activity
  • Send marketing emails, SMS messages, and promotions (with your consent where required)
  • Personalize your shopping experience and product recommendations
  • Detect, prevent, and respond to fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze and improve our website, products, and customer experience
  • Verify eligibility for, and process, refund and 90-Day Results Guarantee claims (including reviewing submitted Workbook trackers)

Cookies and Tracking Technologies

Our Site uses cookies, pixels, web beacons, and similar tracking technologies to operate, analyze, and improve our services. These include:

  • Essential cookies: Required for the website to function (e.g., shopping cart, checkout, login sessions)
  • Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics, Shopify Analytics)
  • Advertising and marketing cookies: Allow us and our partners to deliver relevant advertising and measure campaign performance (e.g., Meta Pixel, Google Ads, TikTok Pixel where applicable)
  • Email and SMS marketing tools: Track email opens, link clicks, and SMS engagement to personalize messaging (e.g., Klaviyo, Shopify Email)
  • Functionality cookies: Remember your preferences and settings

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may impact your experience on our Site.

Sharing Your Information

We share your information only with parties who help us operate our business and provide services to you:

  • Shopify: Our e-commerce platform that hosts our store, processes payments, and stores order data
  • Payment processors: To complete transactions securely
  • Fulfillment and shipping partners: To pack, ship, and deliver your orders, including international carriers
  • Email and SMS service providers: To send transactional and marketing communications
  • Analytics and advertising partners: To measure and improve our marketing performance
  • Customer support tools: To respond to your inquiries
  • Legal and regulatory authorities: When required by law, court order, or to protect our rights
  • Subscription management provider (Loop Subscriptions): to manage recurring orders, billing schedules and subscription preferences

We do not sell your personal information to third parties for their independent marketing purposes.

Marketing Communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email. You can opt out of SMS marketing by replying STOP to any message we send.

Even if you opt out of marketing, we may still send you transactional emails related to your orders, shipping, and account.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information (subject to legal exceptions)
  • Portability: Request a transferable copy of your data
  • Opt-out of marketing: As described above
  • Restriction or objection: Restrict or object to certain processing of your data

To exercise any of these rights, email us at info@vyta-health.com. We will respond within 30 days. We may need to verify your identity before processing your request.

California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the "sale" or "sharing" of personal information, and the right to non-discrimination for exercising these rights. While we do not sell personal information for monetary value, our use of advertising cookies (e.g., Meta, TikTok, Google) may be considered "sharing" for cross-context behavioral advertising under California law. You can opt out via our cookie banner / browser-based Global Privacy Control (GPC) signal, or by emailing info@vyta-health.com

UK and EU Residents (UK GDPR / EU GDPR if applicable)

UK Residents (UK GDPR)
If you are in the United Kingdom, you have rights under the UK GDPR and Data Protection Act 2018, including the right to lodge a complaint with the Information Commissioner's Office (ICO).

Canada (PIPEDA)
If you are in Canada, you have rights under PIPEDA, including access to and correction of your personal information, and may contact the Office of the Privacy Commissioner of Canada.

Australia (Privacy Act 1988)
If you are in Australia, we handle personal information in line with the Australian Privacy Principles. You may complain to the Office of the Australian Information Commissioner (OAIC).

New Zealand (Privacy Act 2020)
If you are in New Zealand, you have rights under the Privacy Act 2020 and may contact the Office of the Privacy Commissioner.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, tax, or reporting requirements. Order information is typically retained for at least 7 years for tax and accounting purposes.

When we no longer need your information, we will securely delete or anonymize it.

Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), secure payment processing through PCI-DSS compliant providers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

VYTA Health operates from the United States. By using our Site or purchasing from us, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your home country**, including transfers from the United Kingdom, Canada, Australia and New Zealand to the United States**. We take steps to ensure...

Children's Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us at info@vyta-health.com and we will take appropriate steps to delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top will reflect the date of the most recent revision. Material changes will be communicated through email or a notice on our Site.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

VYTA Health Email: info@vyta-health.com Response time: Within 30 days for privacy requests